Appointments

Booking an appointment

  • To request an appointment, we request all patients to Use our Online Consult Service and complete an Online Consultation form. We do do this so that our senior GPs can triage all requests, to ensure that you are seen by the most appropriate clinician in the most appropriate time frame.
  • If you do not have access to the internet, or need to speak to us about an urgent problem, you can phone us on 0161 330 7747 or visit the surgery, Monday to Friday from 8am to 6:30pm.
  • Use your NHS App and your NHS account – NHS (www.nhs.uk)

    When you telephone the surgery requiring urgent treatment our receptionists will ask you some questions about the problem.

    We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

    You can also visit Pharmacy First – for common health problems which does not require being seen by a nurse or doctor.

    Your appointment

    However you choose to contact us, we may offer you a consultation:

    • By phone
    • Face to face at the surgery
    • On a video call

    We may resolve your query with a text message.

    Appointments by phone and video call can be more flexible and often means you get help sooner.

    Cancelling or changing an appointment

    To cancel your appointment:

    • Use your NHS account (through the NHS website or NHS App)
    • Using the GP Online System – Patient Access

    Please try to give at least 1 working days notice of cancellations to allow us to offer the appointment to another patient.

    If you need help when we are closed

    If you need medical help now, use NHS 111 online or call 111.

    NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

    Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

    If you need help with your appointment

    Please tell us:

    • if there’s a specific doctor, nurse or other health professional you would prefer to respond
    • if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call
    • if you need an interpreter
    • if you have any other access or communication needs

    Home visits

    If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

    Please telephone reception before 10am if you require a home visit.

    A doctor or nurse will call you back to see if your problem can be dealt with by telephone advice, if it would be more appropriate to send a nurse, or arrange hospital attendance.

    Please note that several patients can be seen in the practice in the time that it takes to make one home visit. There are better facilities for examining and treating patients at the Health Centre.