Booking a routine appointment
To make an appointment with a GP or First Contact MSK Practitioner, please click here, or on ‘Online Services’ and complete a Rapid Health triage questionnaire.
If you do not have an email address, or you do not have internet access (via smartphone, tablet or PC), then please phone or visit reception Monday–Friday between 08:00am–18:30pm and our reception team will be able to signpost you to the most appropriate healthcare professional, or alternative service.
The same-day urgent triage list is managed by the duty team (which is made up of several clinicians). There is no choice with who you speak to for an emergency appointment, as this depends on who is allocated duty that day.
Routine face-to-face / telephone appointments can be booked up to 28 days ahead. We offer appointments 08:00am to 18:00pm Monday to Friday and on Saturday mornings (the Saturday appointments are held at our Extended Access Hub at Stamford House Surgery).
The majority of our appointments are ten minutes in duration. We ask that you try to observe the “One Problem per Appointment” ethos. We strive to deal with each medical problem to the highest standard, which is difficult if we are asked to deal with multiple problems in one appointment slot.
If you arrive more than 5 minutes late for your face-to-face appointment, you may be required to rebook your appointment.
Please note: these appointments are limited and based on GP availability.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
We may resolve your query with a text message.
Appointments by phone and video call can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP Online System – Patient Access
- Call 0161 330 7747, Monday to Friday from 8am to 6.30pm
Please try to give at least 1 working days notice of cancellations to allow us to offer the appointment to another patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
Please telephone reception before 10am if you require a home visit.
A doctor or nurse will call you back to see if your problem can be dealt with by telephone advice, if it would be more appropriate to send a nurse, or arrange hospital attendance.
Please note that several patients can be seen in the practice in the time that it takes to make one home visit. There are better facilities for examining and treating patients at the Health Centre.
Enhanced Service
Our PCN works in partnership with the GP Surgeries to provide the Extended Access Service. This service helps to make more appointments available for patients in the evenings and weekends when practices are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if your practice is not open.
If you would prefer an evening or weekend appointment, please inform your practice of this when requesting an appointment, and they will try to arrange for you to be seen by the Extended Access Service where possible. You can also tell them if you prefer a telephone or face-to-face appointment.
Out of Hours
If you need help now, but it’s not an emergency, go to 111.nhs.uk or call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- phone us on 0161 330 7747, Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.